Plant Diary - Plant Blocks
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Springer Decor Shipping Policy
At Springer Decor, we strive to ensure your shopping experience is smooth and convenient, including the shipping process. Below are the details of our shipping policy:
Processing Time
-
Orders are processed within 1-2 business days of being placed. Orders placed on weekends or holidays will be processed on the next business day.
-
You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details when your order is dispatched.
Shipping Rates
-
Standard Shipping: Shipping costs are calculated at checkout based on your location and the weight of your items.
-
Free Shipping: We offer free standard shipping on orders over $6000 (before taxes) within Canada. (Free shipping is not availble in NL, YT, NT, NU)
-
International Shipping: We currently ship to United States and select international locations. International shipping rates will be calculated at checkout.
Shipping Methods
-
Standard Shipping: Delivered within 5-10 business days depending on your location.
-
Expedited Shipping: If expedited shipping is needed, please contact customer support at info@springerdecor.com.
Order Tracking
-
Once your order is dispatched, you will receive a packing slipt in your email
-
If you have any issues with tracking or delivery, please contact our customer support team for assistance at info@springerdecor.com.
International Orders
-
Customers are responsible for any customs duties, taxes, or additional charges that may be applied upon arrival of the package in the destination country.
-
Please note that international shipping may take longer due to customs processing.
Shipping Delays
-
We make every effort to ensure timely delivery, but shipping times may vary due to circumstances beyond our control, such as weather conditions, customs processing, or carrier delays.
-
If you experience any significant delays, please contact us, and we’ll work to resolve the issue.
Lost or Damaged Shipments
-
If your order is lost or damaged during shipping, please contact our customer support team immediately. We will assist you in filing a claim with the carrier and resolve the issue as quickly as possible.
-
Please keep the packaging and all contents for any required inspections by the carrier.
Incorrect Shipping Address
-
It is the customer’s responsibility to provide an accurate and complete shipping address. If an incorrect address is provided, Springer Decor cannot be held responsible for delays or losses.
-
If you realize you made an error in your shipping address, please contact us as soon as possible, and we will do our best to assist you in making corrections before shipment.
Contact Us
If you have any questions or concerns regarding your shipment, feel free to reach out to our customer service team at info@springerdecor.com. We are happy to assist you!
This policy ensures transparency, and your customers will feel confident about the shipping process. Feel free to adjust any sections as needed!
Springer Décor – Return & Refund Policy
At Springer Décor, we value your satisfaction and strive to make every order smooth and reliable. Please review our return and refund guidelines below:
Returns
To ensure prompt support, please follow these steps:
-
Inspect your shipment immediately upon receipt.
-
Keep all original packaging in case items need to be returned.
-
Report any damages, defects, or shipping discrepancies within 30 days of receiving the merchandise.
-
To initiate a Return Merchandise Authorization (RMA), please contact Springer Décor Customer Support and provide:
-
Relevant photos showing the issue
-
SKU numbers of affected items
-
A brief description of the problem
-
Email: info@springerdecor.com
-
Many of our products are handcrafted, and variations in color, texture, and finish are normal. These are not considered defects.
-
Once authorized, we will issue an RMA number and either:
-
Email you FedEx return labels, or
-
Provide instructions for LTL (pallet) returns if applicable.
-
-
Drop off return items at your local FedEx location or coordinate pickup with our support team.
-
Refunds or credits will be issued to the original payment method once returned items are received and inspected.
Disclaimers
-
If you're returning items due to change of mind, a 30% restocking fee will apply, and return shipping costs will be billed to you.
-
Items must be returned in original packaging, with no price labels or stickers attached.
-
Returned products must be in unused, saleable condition, unless otherwise approved.
-
Unauthorized returns (those made without an RMA) will incur a 30% restocking fee, and shipping charges will not be refunded.
-
Sale items are final sale and not eligible for return or refund.
Backorders & Cancellations
-
Backordered items will ship automatically once back in stock.
-
You will not be charged for backordered items until they are shipped.
-
We reserve the right to cancel backorders under $75 or older than 6 months.
-
To cancel a backorder, contact Customer Support.
Order Cancellations
-
To cancel an order, contact Customer Support via phone or email.
-
Cancellations are subject to order status. If your order has already entered the shipping or fulfillment process, cancellation may not be possible.
xx
Springer Decor Shipping Policy
At Springer Decor, we strive to ensure your shopping experience is smooth and convenient, including the shipping process. Below are the details of our shipping policy:
Processing Time
-
Orders are processed within 1-2 business days of being placed. Orders placed on weekends or holidays will be processed on the next business day.
-
You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details when your order is dispatched.
Shipping Rates
-
Standard Shipping: Shipping costs are calculated at checkout based on your location and the weight of your items.
-
Free Shipping: We offer free standard shipping on orders over $6000 (before taxes) within Canada. (Free shipping is not availble in NL, YT, NT, NU)
-
International Shipping: We currently ship to United States and select international locations. International shipping rates will be calculated at checkout.
Shipping Methods
-
Standard Shipping: Delivered within 5-10 business days depending on your location.
-
Expedited Shipping: If expedited shipping is needed, please contact customer support at info@springerdecor.com.
Order Tracking
-
Once your order is dispatched, you will receive a packing slipt in your email
-
If you have any issues with tracking or delivery, please contact our customer support team for assistance at info@springerdecor.com.
International Orders
-
Customers are responsible for any customs duties, taxes, or additional charges that may be applied upon arrival of the package in the destination country.
-
Please note that international shipping may take longer due to customs processing.
Shipping Delays
-
We make every effort to ensure timely delivery, but shipping times may vary due to circumstances beyond our control, such as weather conditions, customs processing, or carrier delays.
-
If you experience any significant delays, please contact us, and we’ll work to resolve the issue.
Lost or Damaged Shipments
-
If your order is lost or damaged during shipping, please contact our customer support team immediately. We will assist you in filing a claim with the carrier and resolve the issue as quickly as possible.
-
Please keep the packaging and all contents for any required inspections by the carrier.
Incorrect Shipping Address
-
It is the customer’s responsibility to provide an accurate and complete shipping address. If an incorrect address is provided, Springer Decor cannot be held responsible for delays or losses.
-
If you realize you made an error in your shipping address, please contact us as soon as possible, and we will do our best to assist you in making corrections before shipment.
Contact Us
If you have any questions or concerns regarding your shipment, feel free to reach out to our customer service team at info@springerdecor.com. We are happy to assist you!
This policy ensures transparency, and your customers will feel confident about the shipping process. Feel free to adjust any sections as needed!
Springer Décor – Return & Refund Policy
At Springer Décor, we value your satisfaction and strive to make every order smooth and reliable. Please review our return and refund guidelines below:
Returns
To ensure prompt support, please follow these steps:
-
Inspect your shipment immediately upon receipt.
-
Keep all original packaging in case items need to be returned.
-
Report any damages, defects, or shipping discrepancies within 30 days of receiving the merchandise.
-
To initiate a Return Merchandise Authorization (RMA), please contact Springer Décor Customer Support and provide:
-
Relevant photos showing the issue
-
SKU numbers of affected items
-
A brief description of the problem
-
Email: info@springerdecor.com
-
Many of our products are handcrafted, and variations in color, texture, and finish are normal. These are not considered defects.
-
Once authorized, we will issue an RMA number and either:
-
Email you FedEx return labels, or
-
Provide instructions for LTL (pallet) returns if applicable.
-
-
Drop off return items at your local FedEx location or coordinate pickup with our support team.
-
Refunds or credits will be issued to the original payment method once returned items are received and inspected.
Disclaimers
-
If you're returning items due to change of mind, a 30% restocking fee will apply, and return shipping costs will be billed to you.
-
Items must be returned in original packaging, with no price labels or stickers attached.
-
Returned products must be in unused, saleable condition, unless otherwise approved.
-
Unauthorized returns (those made without an RMA) will incur a 30% restocking fee, and shipping charges will not be refunded.
-
Sale items are final sale and not eligible for return or refund.
Backorders & Cancellations
-
Backordered items will ship automatically once back in stock.
-
You will not be charged for backordered items until they are shipped.
-
We reserve the right to cancel backorders under $75 or older than 6 months.
-
To cancel a backorder, contact Customer Support.
Order Cancellations
-
To cancel an order, contact Customer Support via phone or email.
-
Cancellations are subject to order status. If your order has already entered the shipping or fulfillment process, cancellation may not be possible.