Refund policy

Springer Décor – Return & Refund Policy

At Springer Décor, we value your satisfaction and strive to make every order smooth and reliable. Please review our return and refund guidelines below:

Returns

To ensure prompt support, please follow these steps:

  • Inspect your shipment immediately upon receipt.

  • Keep all original packaging in case items need to be returned.

  • Report any damages, defects, or shipping discrepancies within 30 days of receiving the merchandise.

  • To initiate a Return Merchandise Authorization (RMA), please contact Springer Décor Customer Support and provide:

    • Relevant photos showing the issue

    • SKU numbers of affected items

    • A brief description of the problem

Email: info@springerdecor.com

  • Many of our products are handcrafted, and variations in color, texture, and finish are normal. These are not considered defects.

  • Once authorized, we will issue an RMA number and either:

    • Email you FedEx return labels, or

    • Provide instructions for LTL (pallet) returns if applicable.

  • Drop off return items at your local FedEx location or coordinate pickup with our support team.

  • Refunds or credits will be issued to the original payment method once returned items are received and inspected.

Disclaimers

  • If you're returning items due to change of mind, a 30% restocking fee will apply, and return shipping costs will be billed to you.

  • Items must be returned in original packaging, with no price labels or stickers attached.

  • Returned products must be in unused, saleable condition, unless otherwise approved.

  • Unauthorized returns (those made without an RMA) will incur a 30% restocking fee, and shipping charges will not be refunded.

  • Sale items are final sale and not eligible for return or refund.

Backorders & Cancellations

  • Backordered items will ship automatically once back in stock.

  • You will not be charged for backordered items until they are shipped.

  • We reserve the right to cancel backorders under $200 or older than 6 months.

  • To cancel a backorder, contact Customer Support.

Order Cancellations

  • To cancel an order, contact Customer Support via phone or email.

  • Cancellations are subject to order status. If your order has already entered the shipping or fulfillment process, cancellation may not be possible.